CCIE Collaboration v2.0 (Unified Written and Lab Exam Topics)
Recommended for candidates scheduled to take the exam on July 23, 2018 and beyond.
The CCIE Collaboration Version 2.0 exam unifies written and lab exam topics documents into a unique curriculum, while explicitly disclosing which domains pertain to which exam, and the relative weight of each domain.
The Cisco CCIE Collaboration Written Exam (400-051) version 2.0 is a two-hour test with 90–110 questions that validate professionals who have the expertise to describe, design, implement, operate, and troubleshoot complex enterprise collaboration solutions. The exam is closed book and no outside reference materials are allowed
The Cisco CCIE Collaboration Lab Exam version 2.0 is an eight-hour, hands-on exam that requires a candidate to plan, design, implement, operate, and troubleshoot complex enterprise collaboration solutions for a given specification. Knowledge of troubleshooting is an important skill and candidates are expected to diagnose and solve issues as part of the CCIE lab exam.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Download Complete List of Topics in PDF format
Written Exam (%)
Lab Exam (%)
1.0 Protocols and APIs
1.1 Capture, analyze, and troubleshoot IP collaboration signaling protocols
1.2 Implement and troubleshoot SDP and media negotiation
1.3 Analyze and troubleshoot SIP identity headers
1.4 Capture, analyze, and troubleshoot media protocols
1.5 Design, implement, and troubleshoot DTMF relay
1.6 Capture, analyze, and troubleshoot messaging protocols
1.7 Capture, analyze, and troubleshoot legacy telephony protocols
1.8 Utilize and troubleshoot the following APIs
1.9 Describe the functionality of the following APIs
2.0 Infrastructure and Quality of Services
Let me start by saying I know where you are coming from but you can't let this deter you from obtaining the certification. I am not going to take sides but I am going to offer a story of my own to show that Cisco does in fact listen and hopefully not to make the same mistake I made.
Back in 2012, I was a CCIE R&S candidate and I took the lab 4 times. The lab I want to point out was attempt number 4. It was May19th 2014, which also coincided with the start of Cisco Live US '14. I now think I am the master at this test because let's face it, it is my 4th time taking it and nothing can stop me, but something did. Being this was the start of CLUS '14, the normal proctor was not at the Cisco RTP location he was actually attending CLUS, which in my mind this shouldn't be a problem because there has to be some policy they follow. I was soon to find out that this was not the case.
Being this was my 4th attempt you start to learn better ways to tackle the test and I had my game plan all set on what I needed to do. I flew through troubleshooting feeling great. I get to the configuration section and read through every section to see what I had to do and used my scrap paper more than I ever had. I get to a point where I am out of room on all the supplied paper. I go to proctor 1 and say "Excuse me, I am out of room, here are my sheets of paper, can I have more in exchange? She informed me I still had some white space that I need to fill them before getting more paper. Thinking this was rather odd, I nodded and said, “sure, I guess”. I go back into the lab delivery room and 5 minutes later we break for lunch.
Getting back from lunch I am now at a point where I need more room on my paper, so I scribble in the white spaces proctor 1 pointed out and I go back out, expecting to see the same person. A new proctor is there and I explain the situation to proctor 2 and proctor 2 proceeded to tell me that “as a candidate I need to use the paper in a more efficient manner and that he does not give out paper (even an exchange of paper) to candidates.” Now, most people I run into at Cisco have a pretty good sense of humor and since the IE Lab is $1,600.00 I laughed it off and said “Ha! You’re a funny proctor #2, here are my used sheets, can I please have some blank sheets in return.” Proctor #2 restated what he said before and told me that there was nothing he can do.
An argument happened and I had two choices, (1) complete the lab and open a case later, or (2) just leave and open my case. I opted for number 2, I saved my work and walked out.
I was not a VIP at this time, so I did not get any special treatment, I just want to make sure this is known. 2016 was my first year as a VIP. I promptly opened a case with Certification support and explain to them what happened. I got the same canned BS response you did from level 1. I demanded that the case be escalated to someone on the certification team. He told me he would not escalate the case, so I demanded more. I did not let down on something I knew should not have happened. At this point it wasn’t about me, it was about everyone else who was ever going to sit the IE lab with an alternate proctor. I did not want anyone else to go through what I had to go through.
After several times demanding and going back and forth, I finally got to someone, someone very high up on the CCIE program side. CCIE program manager and I talked and although there is no specific policy regarding this, CCIE PM has never heard of this and told me that an investigation will be done. Satisfied with that, I asked “well what about this attempt?” I was told no retake would be given and that I should not stop going for my IE.
Well, I stopped, that whole experience left a bad taste in my mouth. CCIE PM did get back to me with their findings and I was satisfied with what we spoke about but unsatisfied with how my case was handled and finally completed.